Frequently Asked Questions (FAQs) About the GroupWise Electronic Mail Service:

Q.: What is the GroupWise Electronic Mail Service?
A.: The GroupWise Electronic Mail Service is designed for school districts that would like to manage a ‘groupware’ type email system at their own district with assistance, support and troubleshooting from the NERIC staff.

Q.: What is a ‘groupware-type’ email system?
A.: In addition to regular electronic mail, a groupware-type email system offers electronic calendars, task management, workflow and other things to assist in the flow of information in your organization.

Q.: How can this service be purchased?
A.: The GroupWise Electronic mail support service is purchased on a yearly basis.

Q.: Will we have help setting up and configuring our electronic mail system?
A.: Yes. After your district purchases the GroupWise software, initial and ongoing advice and assistance on the configuration of your email system will be available from NERIC staff.

Q.: What hardware platforms are supported?
A.: GroupWise is currently offered on the Windows, Macintosh and UNIX platforms. It also offers a method to reach your email from home or on the road via an Internet connection called WebAccess.

Q.: What is an Electronic Mail Administrator?
A.: NERIC requires that you select a person from your district, called the Electronic Mail Administrator, to see to the day-to-day tasks of running your email system.

Q.: Will our Electronic Mail Administrator be trained as part of the service?
A.: Yes. The training of an Email administrator and backup administrator on the means to support a GroupWise Electronic Mail system is included as part of the service. User group support meetings are also conducted to update that training and to act as a forum to share ideas with other administrators.

Q.: Will you come on-site to help us if we have a problem?
A.: Telephone and on-site visits are available from our staff to help your Electronic Mail Administrator troubleshoot problems as they arise.

Q.: How can I arrange for end-user training on the use of GroupWise for the staff at our district?
A.: End-user training is not included as part of the GroupWise Electronic Mail service. However, you may want to take advantage of the Office Integration Service to contract for this training. Please see the NERIC web page (www.neric.org) and click on the SERVICES button for more information on the Office Integration Service.

Q.: Where can I get more information about the GroupWise Electronic Mail Service?
A.: Please contact Eileen Easterly at 518-456-9283, or at eeasterl@mum.neric.org for more information.

Q.: Is this service aidable?
A.: Yes.

Q.: Who can help us develop a Technology Plan for our district?
A.: Call Lisa Squadere (518-456-9286). She can help you with hardware and software purchasing too.